The world of Social CRM is rapidly evolving, and it’s a term than many businesses are latching onto as the social media space evolves. In many ways, I have a feeling we’re doing that because “social business” might feel too lofty or abstract, and things like “social media marketing” don’t really express our desire toRead more
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By Kerri Green-Smith | Blog Posts, Measurement & Metrics, Social Media Marketing, Social Media Monitoring | 0 comment | 7 December, 2010 | 0
